Tailoring Solution in Nigeria Market
Tailoring Solution in Nigeria Market
Tailoring Solution in Nigeria Market
Total Users
Total Users
Total Users
500 (first three months)
500 (first three months)
500 (first three months)
SuccessfulTransactions
SuccessfulTransactions
SuccessfulTransactions
97
97
97
Brandy
Solo Project
UI/UX Design
Brandy
Solo Project
My Role
UI/UX Designer
Animator
Project Type
Tailoring Booking App
Project Timeline
3 Months
Team Members
Richard (Frontend Developer)
Philip (Backend Developer)
Steph (Content Creator)
My Role
UI/UX Designer
Animator
Project Type
Tailoring Booking App
Project Timeline
2 Months
Team Members
Richard (Frontend Developer)
Philip (Backend Developer)
Steph (Content Creator)
My Role
UI/UX Designer
Animator
Project Type
Tailoring Booking App
Project Timeline
3 Months
Team Members
Richard (Frontend Developer)
Philip (Backend Developer)
Steph (Content Creator)
Introduction
Introduction
Introduction
Tailoring is a prevalent craft in Nigeria, and I can attest that Some Nigerians are exceptionally skilled at it. When you visit Nigeria, you'll encounter a rich diversity of clothing patterns crafted by talented tailors.
The tailoring industry in Nigeria continues to grow steadily. In my city alone, approximately 400-500 individuals embark on learning tailoring each year. However, it's disheartening to note that many Nigerian tailors frequently disappoint their clients, which has unfortunately become somewhat of a trend. It's a common scenario where you agree on a specific delivery date with your tailor, but they fail to meet this commitment. Some even take your measurements and sew garments that are entirely different from what you expected, completely deviating from the sample you provided. This inconsistency in quality and reliability can be quite distressing. Just imagine handing over your fabric to a tailor and then, when it's time to collect and you discover that it hasn't been sewn or that the size is completely different from what was measured.
Tailoring is a prevalent craft in Nigeria, and I can attest that Some Nigerians are exceptionally skilled at it. When you visit Nigeria, you'll encounter a rich diversity of clothing patterns crafted by talented tailors.
The tailoring industry in Nigeria continues to grow steadily. In my city alone, approximately 400-500 individuals embark on learning tailoring each year.
However, it's disheartening to note that many Nigerian tailors frequently disappoint their clients, which has unfortunately become somewhat of a trend. It's a common scenario where you agree on a specific delivery date with your tailor, but they fail to meet this commitment. Some even take your measurements and sew garments that are entirely different from what you expected, completely deviating from the sample you provided. This inconsistency in quality and reliability can be quite distressing. Just imagine handing over your fabric to a tailor and then, when it's time to collect and you discover that it hasn't been sewn or that the size is completely different from what was measured.
Problem Statement
Problem Statement
Problem Statement
Tailors frequently disappoint their customers by failing to meet agreed-upon delivery times, resulting in customer frustration and missed events.
Tailors frequently disappoint their customers by failing to meet agreed-upon delivery times, resulting in customer frustration and missed events.
Design Process
Design Process
Design Process
Problem Solving Methodology:
Research and Insights Gathering
Phase One
Identifying the Issue in the first phase of my research, I aimed to identify individuals who were directly affected by the problem at hand. To empathize with them and gain a deeper understanding, I scoured various online platforms, including social media and blogs, where discussions related to "tailors and clients" were prevalent. Through this process, I successfully identified clients who had experienced the issue firsthand.
Phase Two
In the second phase, I created and distributed a comprehensive survey to these individuals. This survey was carefully crafted to gather insights into their experiences and perspectives. Crucially, the survey included a question inquiring whether they would be open to participating in live interviews. To my delight, two individuals expressed their willingness to engage in further discussions. Simultaneously, I proactively reached out to four tailors to delve into their challenges and gather insights from their standpoint. These interviews were crucial in helping me shape a comprehensive understanding of the issues faced by both clients and tailors. This structured approach to research and insights gathering lays a solid foundation for developing effective solutions to the identified problems in the tailoring industry.
Research insight
Understanding both customers' and seamstress' perspectives sheds light on the complexities of the tailoring industry. From delayed deliveries to managing customer expectations, it's evident that addressing these challenges is essential to enhance the overall tailoring experience for everyone involved.
By the end of this case study, you will gain insights into:
By the end of this case study, you will gain insights into:
By the end of this case study, you will gain insights into:
Unbiased Problem Validation:
Unbiased Problem Validation:
I'll explain how I objectively validated the issue without any bias, ensuring a clear understanding of the problem's scope and impact.
I'll explain how I objectively validated the issue without any bias, ensuring a clear understanding of the problem's scope and impact.
Problem Solving Approach:
Problem Solving Approach:
I'll outline my method for tackling this issue, detailing the steps taken to identify potential solutions.
I'll outline my method for tackling this issue, detailing the steps taken to identify potential solutions.
Seamless Solution Creation:
Seamless Solution Creation:
You'll learn how I developed a seamless solution to address this problem effectively, ultimately improving the tailoring experience for both customers and tailors.
You'll learn how I developed a seamless solution to address this problem effectively, ultimately improving the tailoring experience for both customers and tailors.
01
Boosting Customer Satisfaction
Creating a solution that prioritizes customer satisfaction, possibly by improving communication and transparency in the tailoring process.
02
Filtering Inexperienced Tailors
Implementing a system to assess and verify the skills and experience of tailors, ensuring they meet certain standards.
03
Creating Reminders for Tailors
Implementing tools or processes that help tailors manage their time better and adhere to agreed-upon delivery dates.
04
Penalizing Late Deliveries
Introducing consequences for tailors who fail to meet deadlines to incentivize punctuality.
05
Emergency Tailoring Team
Establishing a team of experienced tailors dedicated to handling urgent orders.
05
Tailor Portfolios
Allowing clients to view tailors' previous work and portfolios to make informed choices.
After ideating with my team, we came up with solution to solve the problem.
Sketch and Wireframing
I started by sketching the idea on paper. We went through many iterations and adjustments before landing on the final design. This process involved refining the wireframes repeatedly to ensure we captured the best possible layout and user experience.
Boosting Customer Satisfaction
In order to accomplish this, I integrated a live feature where clients can partake in immediate video interactions with their tailors. This element acts as a conduit for clients to convey their unique dress needs directly. To enhance the tailoring process even more, I incorporated a form that is usable during the live encounter. This form permits clients to share thorough details about their clothing preferences, include accurate body size, and establish a due date for their request. this measurement gets saved for future use.
The addition of a deadline to the form enables clients to express their time limitations efficiently, offering tailors crucial data to organize and sequence requests.
Brandy
Filtering inexperienced tailors
On the Sign-up screen, I created a mandatory form to be filled by tailors which include link to their portfolios, which when summited will be checked by the assigned team, and once your portfolio has been revealed, you can either be accepted or rejected.
Brandy
Brandy
Creating Reminders for tailor's
Tailors effectively stay informed about tasks assigned by their customers as they will see prompt notifications on their home screens and dashboards.This well-organized system guarantees they never miss approaching deadlines, facilitating the efficient handling of tasks.
Penalizing Late Deliveries
In addressing this issue, the tailor will receive an initial verbal warning. If the same issue persists, a deduction of 5% from their payment will be applied to compensate the customer.
Brandy
Emergency tailoring team
From the home screen a customer can see the list of tailors that can handle urgent work assigned to them. This set of tailors are being selected based on their previous performances.
Brandy
Brandy
Tailor's portfolio
A customer can review the garments previously crafted by the tailor. Moreover, they have the option to read customer reviews and explore the "What I Ordered vs. What I Got" group to assess whether the tailor consistently meet users' needs.
Problem Solving Methodology:
Problem Solving Methodology:
Research and Insights Gathering
Phase One
Phase One
Identifying the Issue in the first phase of my research, I aimed to identify individuals who were directly affected by the problem at hand. To empathize with them and gain a deeper understanding, I scoured various online platforms, including social media and blogs, where discussions related to "tailors and clients" were prevalent. Through this process, I successfully identified clients who had experienced the issue firsthand.
Phase Two
Phase Two
In the second phase, I created and distributed a comprehensive survey to these individuals. This survey was carefully crafted to gather insights into their experiences and perspectives. Crucially, the survey included a question inquiring whether they would be open to participating in live interviews. To my delight, two individuals expressed their willingness to engage in further discussions. Simultaneously, I proactively reached out to four tailors to delve into their challenges and gather insights from their standpoint. These interviews were crucial in helping me shape a comprehensive understanding of the issues faced by both clients and tailors. This structured approach to research and insights gathering lays a solid foundation for developing effective solutions to the identified problems in the tailoring industry.
Research insight
Research insight
Understanding both customers' and seamstress' perspectives sheds light on the complexities of the tailoring industry. From delayed deliveries to managing customer expectations, it's evident that addressing these challenges is essential to enhance the overall tailoring experience for everyone involved.
After ideating with my team, we came up with the following solution to solve the problem.
After ideating with my team, we came up with the following solution to solve the problem.
01
Boosting Customer Satisfaction
Creating a solution that prioritizes customer satisfaction, possibly by improving communication and transparency in the tailoring process.
02
Filtering Inexperienced Tailors
Implementing a system to assess and verify the skills and experience of tailors, ensuring they meet certain standards.
03
Creating Reminders for Tailors
Implementing tools or processes that help tailors manage their time better and adhere to agreed-upon delivery dates.
04
Penalizing Late Deliveries
Introducing consequences for tailors who fail to meet deadlines to incentivize punctuality.
05
Emergency Tailoring Team
Establishing a team of experienced tailors dedicated to handling urgent orders.
05
Tailor Portfolios
Allowing clients to view tailors' previous work and portfolios to make informed choices.
01
Boosting Customer Satisfaction
Creating a solution that prioritizes customer satisfaction, possibly by improving communication and transparency in the tailoring process.
02
Filtering Inexperienced Tailors
Implementing a system to assess and verify the skills and experience of tailors, ensuring they meet certain standards.
03
Creating Reminders for Tailors
Implementing tools or processes that help tailors manage their time better and adhere to agreed-upon delivery dates.
04
Penalizing Late Deliveries
Introducing consequences for tailors who fail to meet deadlines to incentivize punctuality.
05
Emergency Tailoring Team
Establishing a team of experienced tailors dedicated to handling urgent orders.
06
Tailor Portfolios
Allowing clients to view tailors' previous work and portfolios to make informed choices.
Sketch and Wireframing
Sketch and Wireframing
I started by sketching the idea on paper. We went through many iterations and adjustments before landing on the final design. This process involved refining the wireframes repeatedly to ensure we captured the best possible layout and user experience.
Boosting Customer Satisfaction
Boosting Customer Satisfaction
In order to accomplish this, I integrated a live feature where clients can partake in immediate video interactions with their tailors. This element acts as a conduit for clients to convey their unique dress needs directly. To enhance the tailoring process even more, I incorporated a form that is usable during the live encounter. This form permits clients to share thorough details about their clothing preferences, include accurate body size, and establish a due date for their request. this measurement gets saved for future use.
The addition of a deadline to the form enables clients to express their time limitations efficiently, offering tailors crucial data to organize and sequence requests.
Brandy
Brandy
Filtering inexperienced tailors
Filtering inexperienced tailors
On the Sign-up screen, I created a mandatory form to be filled by tailors which include link to their portfolios, which when summited will be checked by the assigned team, and once your portfolio has been revealed, you can either be accepted or rejected.
Brandy
Brandy
Creating Reminders for tailor's
Creating Reminders for tailor's
Tailors effectively stay informed about tasks assigned by their customers as they will see prompt notifications on their home screens and dashboards.This well-organized system guarantees they never miss approaching deadlines, facilitating the efficient handling of tasks.
Brandy
Brandy
Penalizing Late Deliveries
Penalizing Late Deliveries
In addressing this issue, the tailor will receive an initial verbal warning. If the same issue persists, a deduction of 5% from their payment will be applied to compensate the customer.
Brandy
Emergency tailoring team
Emergency tailoring team
From the home screen a customer can see the list of tailors that can handle urgent work assigned to them. This set of tailors are being selected based on their previous performances.
Brandy
Brandy
Tailor's portfolio
Tailor's portfolio
A customer can review the garments previously crafted by the tailor. Moreover, they have the option to read customer reviews and explore the "What I Ordered vs. What I Got" group to assess whether the tailor consistently meet users' needs.
Brandy
Brandy
Conclusion
Conclusion
Conclusion
To sum it up, this case study shows how important it is to get why both clients and tailors have a tough time in the tailoring world. We talked to lots of people, did surveys, and had chats to really get what's going on. From clients not getting their clothes on time or not fitting right, to tailors struggling with managing their time and meeting client expectations, we saw a bunch of issues. Now, we're focused on fixing things. We want to make sure clients are happy with their clothes and that tailors can do their job well. This means making sure everyone communicates clearly and that tailors have the tools they need to get the job done right.
In the end, this study shows that when we understand each other's problems and work together to fix them, we can make the whole tailoring experience better for everyone involved.
To sum it up, this case study shows how important it is to get why both clients and tailors have a tough time in the tailoring world. We talked to lots of people, did surveys, and had chats to really get what's going on. From clients not getting their clothes on time or not fitting right, to tailors struggling with managing their time and meeting client expectations, we saw a bunch of issues. Now, we're focused on fixing things. We want to make sure clients are happy with their clothes and that tailors can do their job well. This means making sure everyone communicates clearly and that tailors have the tools they need to get the job done right.
In the end, this study shows that when we understand each other's problems and work together to fix them, we can make the whole tailoring experience better for everyone involved.